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Russell Hotel Kampala, Kampala

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From45US$ /night
Check-in
03Feb2025Select date
Check-out
04Feb2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Plot 1 Russel Road Namanda Plaza, Kampala, Uganda

Russell Hotel is located in the heart of Kampala, providing a central base for exploring the vibrant capital of Uganda. The hotel offers a blend of modern comforts and traditional hospitality, making it suitable for both business and leisure travelers. With a commitment to exceptional service, it has become a preferred choice for visitors to the region. Its proximity to key attractions and government offices enhances its convenience and appeal.

Location

Ideally positioned in Kampala, Russell Hotel is easily accessible from major roads and attractions. The hotel is just 25 miles from Entebbe International Airport and offers convenient transport options, including taxis and minibus services. Nearby attractions include cultural sites, markets, and the shores of Lake Victoria, making it an excellent base for exploring the city and beyond on day trips.

Rooms

Russell Hotel features 60 spacious rooms equipped with both modern and classic amenities. Each room includes complimentary high-speed wireless internet, air conditioning, a telephone, and a flat-screen TV with satellite channels. Certain rooms offer a seating area for relaxation, and deluxe accommodations come with a private entrance and en-suite bathroom. Family and twin rooms cater to larger groups, providing the comforts of home.

Eat & Drink

The hotel houses the Café Russell Restaurant & Bar, which specializes in home-style cooking with healthy options for guests. Visitors can enjoy a breakfast and lunch buffet in a relaxed setting or dine on the outdoor terrace. The bar area presents a sophisticated environment, offering a selection of local beers, imported wines, and signature cocktails crafted for every occasion. Kids have a dedicated menu with tasty choices.

Leisure & Business

Russell Hotel provides well-equipped spaces for meetings and events, accommodating intimate gatherings as well as larger conferences. The venue is designed to cater to various activities and includes services such as Wi-Fi and secure parking. For relaxation, guests can indulge in treatments at the wellness spa that offers a range of massages and therapies. The hotel's friendly staff ensures a seamless experience for all guests.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Budget Room
Max:
4 persons
40 m² 
Bed options:
2 Double beds
Shower
Air conditioning
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Deluxe Room
Max:
2 persons
30 m² 
Bed options:
1 King Size Bed
City view
Shower
Air conditioning
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Superior Double Room
Max:
2 persons
34 m² 
Bed options:
1 King Size Bed
City view
Shower
Air conditioning
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Getting around

A list of all available modes of transport

City Center
Kampala700 ft
Airports
Entebbe International (EBB) 24.8 mi
Jinja (JIN) 48.8 mi
Train
Kampala Railway Station2700 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Baggage storage
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Barber shop
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access
  • Key access

Sports & Fitness

  • Fitness center
  • Diving
  • Golf course
  • Sports trainer
  • Fishing

Guest Parking

  • Electric kettle

Services

  • Paid airport shuttle
  • Room service
  • Housekeeping
  • Car rental
  • Laundry
  • Tours/Ticket assistance
  • Stores/Commercial services
  • Welcome drink

Dining

  • In-room breakfast
  • Restaurant
  • Bar/ Lounge area
  • Packed lunches
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cribs
  • Board games
  • Children's menu

Facilities for people with disabilities

  • Toilet for disabled

Spa & Leisure

  • Casino
  • Leisure/ TV room
  • Spa & wellness center
  • Massage

Room features

  • Air conditioning
  • Soundproofed rooms
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV

Room decor

  • Carpeted floor
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Location

Plot 1 Russel Road Namanda Plaza, Kampala, Uganda
Map view
Plot 1 Russel Road Namanda Plaza, Kampala, Uganda
Nearby
Luteete-Gayaza road
Gallery antique
800 ft
Northwest of Kampala
Budongo Forest
4000 ft
Forest
Mpanga Central Forest Reserve
4300 ft
10 Snay Bin Amir Rise
Temple SSDM Shree Sanatan Dharma Mandal
1400 ft
P.O.Box 21011 Sir Apollo Kaggwa Rd
City Casino
1600 ft
Kyegegwa
Katonga Wildlife Reserve
3000 ft
Restaurants
Dash and Dine cafe
2900 ft
Kampala Road Cham Towers
Kampala Casino
3500 ft
Plot 3 Kimathi Avenue 1st Floor
Palm Cafe
3000 ft
Muyenga Road
Cafe Mebanas
3000 ft
Plot 10
Wow Istanbul Ltd
3000 ft
Teso Corner Nssf Building
Lazio Italian Cafe
3000 ft
Kampala Road Thobani Centre
1000 Cups Coffee Shop
3400 ft
Plot 18 Buganda Road

Reviews and Ratings

Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
Clean
Spacious
Arrogant staff
Dusty location
6.8/10
Nice
Rooms
7.8
Location
7.9
Service
5.9
Dining
6.2
Guest reviews
6.8/10
based on 13 reviews
8.1
8.1/10based on 94 reviews
Byron
United States of America, June  2024
6.4/10

I was pleasantly surprised by the spacious and well-appointed room, perfect for both work and relaxation, despite lacking some basics one would expect in a 3-star hotel. The hot climate made the weak air-conditioning a bit of an issue, especially in the corner room I was assigned. However, the cleanliness and comfort overall were impressive.

Rooms
7.0
The room was clean and well-appointed with plenty of space to work and relax in.
Service
5.0
I had mixed feelings about the service. While they picked us up from the airport safely, there was a total disregard for my request for a quiet room with a nice view. The staff, other than one arrogant individual, were good and up to par with the rest of the team.
Location
8.0
The hotel's superb location right in the city center made it easy to access all the key spots. However, it was evident that the cleaning had been neglected for a while, as there was noticeable dust accumulation.
Dining
6.0
Dining at the hotel was a mix of highs and lows. While the quality was generally good and met expectations, there were some issues with the breakfast service, including outdated milk dispensers, creating a bit of a sham experience.
Facilities
6.0
The facilities were sufficient but not outstanding. The hotel could benefit from some improvements to enhance the guest experience.
Clean
Arrogant staff
Michael
United States of America, April  2024
6.8/10

My stay at the hotel was a delightful surprise! The rooms were clean and spacious, and the restaurant served delicious meals. However, the service was a bit of a letdown due to an issue with my booking. The location was convenient for exploring the city, although some areas needed updating. Dining options were good overall, with a variety of choices available.

Rooms
8.0
The room in the restaurant and the room itself were an unexpected treat. It was spacious, and the bathroom was great too.
Service
7.0
The staff were friendly and willing to assist, especially in the restaurant.
Location
7.0
The hotel is within reach of everything required for business travelers, a short walk away from most attractions, and no need for a taxi.
Dining
6.0
The meals, mostly breakfast, were slightly okay, and the grilled fish was delicious.
Facilities
6.0
The hotel facilities need updating as some areas look old, and the use of paint to hide the aging facilities was noticeable.
Henry
United States of America, April  2024
7.0/10

I was pleasantly surprised by the value for money at this hotel. The rooms were incredibly spacious, with a huge bed and large windows, punching way above their price class. However, being near the elevator and lobby could be a bit noisy at times.

Rooms
9.0
I couldn't believe how spacious and comfortable my room was, with a huge bed and lovely natural light from the windows.
Service
7.0
The service was a bit of a mixed bag. While some staff members, especially the security personnel, were exceptional, there were some issues with communication and handling of my booking and room assignment.
Location
8.0
The hotel's location was ideal for exploring Kampala city, being conveniently situated in the central area above shops for added convenience. However, the nearby crowded streets could get a bit overwhelming.
Dining
5.0
The dining experience left much to be desired. The limited drink selection and malfunctioning milk dispenser were disappointing. However, being within walking distance of the ministry was a plus.
Facilities
6.0
The hotel facilities were decent, offering basic amenities, though improvements could be made in terms of dining options and overall service quality.
Spacious Rooms
Service Communication
Bruce
United States of America, February  2024
6.6/10

My stay at the hotel was a mix of positives and negatives. The room was quiet, very large, clean, and organized with modern amenities, making it comfortable. However, the service was disappointing as they ignored my request for a quiet room and exhibited poor customer service in handling a booking issue. The location was superb for being central but needed updating. The dining had plenty of options but lacked attentiveness to customers and had a limited range of drinks. Overall, the facilities were decent, but improvements are needed.

Rooms
8.0
My premier room was quiet, very large, clean, organized, and equipped with modern amenities, providing a comfortable stay.
Service
5.0
The service was a mix of friendliness and disappointment. While most staff were pleasant, some ignored requests and showed an arrogant attitude, resulting in poor customer service.
Location
7.0
The hotel is in the center of the city, above some shops, making it convenient for travel needs despite needing updating.
Dining
6.0
The dining experience offered plenty of options but lacked attentiveness and had a limited drink selection.
Facilities
7.0
The facilities were decent, but there is room for improvement to enhance the overall guest experience.
Andrew
United States of America, February  2024
6.8/10

I had a mixed experience at this hotel. The rooms were big, very clean, and had all facilities, which was great. However, the lack of ventilation was a downside, although the nice view somewhat made up for it. The service, unfortunately, fell short as my request for a quiet room with a nice view was totally ignored, and the staff displayed an arrogant attitude. The location was convenient and central, making it easy to access various amenities and services. The dining experience was decent, with high-quality options available. Overall, a stay with mixed feelings.

Rooms
8.0
The rooms were big, very clean, and well-equipped, although lacking ventilation and having a nice view.
Service
5.0
I encountered issues with the service as my request for a quiet room with a nice view was ignored, and the staff displayed poor customer service. However, certain basic services were available like room service, car hire, and housekeeping.
Location
8.0
The hotel is centrally located and above shops, making it convenient for most needs and providing easy access to various attractions.
Dining
7.0
The dining experience was okay with good quality options available, but needed to be more attentive to customer needs.
Facilities
7.0
The hotel offers a range of facilities, such as room service, housekeeping, and car hire, which add convenience to the stay.
Robert
United States of America, January  2024
6.4/10

I had a mixed experience at the hotel. The rooms were big and spacious, clean, and quiet, which was great. However, the service left a lot to be desired, as I encountered some issues with payment and room allocation. The location was convenient, especially for accessing a major supermarket, but the overall cleanliness could have been better.

Rooms
8.0
The rooms were big and spacious, clean, and quiet with all facilities.
Service
5.0
I faced challenges with the service as staff were not accommodating with payment and room allocation.
Location
7.0
The location was convenient and within a walkable distance to a major supermarket, which was a highlight.
Dining
7.0
There were limited dining options available, but the quality was good.
Facilities
6.0
The facilities met basic needs but didn't stand out.
spacious rooms
poor service
Brian
United States of America, November  2023
7.4/10

I had a wonderful stay at the hotel. The rooms were extra spacious with a huge bed and windows offering a lovely view of Nkurumah road. The modern amenities provided were simply exceptional. However, the dining options fell short of expectations with issues like an old hot milk dispenser and unprepared breakfast. The location was superb, right in the city center, offering a quiet escape with stunning city views.

Rooms
9.0
The rooms were simply exceptional with modern amenities and a stunning view of Nkurumah road.
Service
7.0
The service was a mix of exceptional experiences with security staff and some confusion in processing requests. There is room for improvement, especially in educating staff on serving meals and being more accessible during the day.
Location
9.0
The hotel's location is superb, right in the heart of the city center, providing a quiet and nice view of the city. It's also conveniently situated above some shops for travel essentials.
Dining
5.0
The dining experience was lacking, with issues like an old non-functional milk dispenser and unprepared breakfast. Improvement is needed in this area.
Facilities
7.0
The facilities were satisfactory, but there is room for enhancement to meet higher standards.
Vincent
United States of America, November  2023
7.2/10

The hotel's location is fantastic, right in the middle of the city with everything within reach. The rooms, although lacking windows, were spacious and decently comfortable. The service was friendly, but some improvement in social skills would be appreciated. The dining experience was satisfactory, offering tasty meals. The facilities met basic needs, albeit with room for enhancement.

Rooms
7.0
The rooms, although lacking windows, were a good size.
Service
7.0
The service was friendly but could benefit from improved social skills.
Location
8.0
The hotel is in the middle of the city with everything required within reach.
Dining
8.0
The dining experience was satisfying, offering tasty meals.
Facilities
6.0
The facilities met basic needs.
Helen
United States of America, October  2023
8.0/10

My stay at the hotel was a mix of positives and negatives. The room was clean and well-appointed, offering plenty of space to work and relax, but the air-conditioning was a bit weak. The service, especially from the front desk receptionist Joseph, was awesome, and the security staff were exceptional. The location is superb for those wanting to stay in central Kampala, with easy access to the city CBD. The dining experience was of high quality, starting early in the morning, but there were limited options for breakfast. Overall, the facilities were satisfactory.

Rooms
8.0
The room was clean and well-appointed with plenty of space.
Service
9.0
The staff, especially Joseph, were awesome and very helpful.
Location
9.0
The location is superb for central Kampala, with easy access to the city CBD.
Dining
7.0
The dining experience was high quality, but breakfast options were limited.
Facilities
7.0
The facilities were adequate for my stay.
William
United States of America, October  2023
6.6/10

The hotel had damp and inconvenient rooms, but they were a good size and an upgrade was available. The service was a mix of arrogance and friendliness, with a need for improvement in serving meals. The location was central with access to necessary shops, but some areas were crowded. The dining experience was reasonable but lacking in drink variety. The facilities were not specified.

Rooms
7.0
The rooms had dampness but were a good size, and an upgrade was possible.
Service
5.0
Some staff were arrogant, but others were helpful and friendly.
Location
8.0
Centrally located above useful shops, but some areas were crowded.
Dining
6.0
Reasonable but need improvement in drink variety.
Facilities
Gail
United States of America, August  2023
7.0/10

My stay at the hotel was quite pleasant overall. The rooms were very comfortable, especially the bed, and the staff was very accommodating. I enjoyed the friendly service. However, the hotel lacked some basics one would expect from a 3-star establishment, although the room was large and quite nice.

Rooms
8.0
The room, a corner room on the fourth floor overlooking Nkurumah road, was spacious and offered a nice view.
Service
7.0
The staff, especially at the restaurant, were really nice and helpful. However, my request for a quiet room with a nice view was ignored, showing a lack of customer service in that regard.
Location
7.0
The hotel is conveniently located in the heart of the city, close to Nkurma Road and within walking distance of the ministry. While the area might need some updating, it provides a nice view of the city.
Dining
7.0
The dining experience was good with a variety of options, but it could be more attentive to customers' needs for improvement.
Facilities
6.0
The facilities were decent, but some updates are needed, especially considering the price paid for the stay.
David
United States of America, July  2023
6.4/10

My stay at the hotel was a mix of good and not-so-good experiences. The rooms were spacious and quiet, but the noise from the city traffic disrupted my sleep. The location was central and provided a nice view of the city, although it was near crowded streets. The service was a bit lacking in flexibility, but the front desk receptionist, Joseph, was exceptionally helpful and friendly. The dining experience could have been more attentive to customers' needs, especially in terms of variety. Overall, the facilities were decent, with room for improvement.

Rooms
7.0
The room I stayed in was big and quiet, overlooking Nkurumah road.
Service
6.0
The service could use some improvement in social skills, but Joseph at the front desk was really friendly and helpful.
Location
8.0
The hotel is conveniently located for visiting or working around Kampala city, offering a nice view from the room.
Dining
5.0
The dining options could have been more varied and attentive to customer needs.
Facilities
6.0
The facilities were decent but have room for enhancement.
John
United States of America, June  2023
6.6/10

I had a mixed experience at this hotel. The rooms were very good, clean, and well-appointed with a nice view, but the service left something to be desired. The location was superb for exploring central Kampala, but the dining options were limited during my stay.

Rooms
8.0
The rooms were very good with a nice view, clean, and well-appointed, offering plenty of space to work and relax.
Service
5.0
I faced challenges with the service as they were difficult to contact late at night and I encountered issues with payment and room allocation.
Location
9.0
The location was superb, within walking distance to central Kampala and close to major attractions and a supermarket.
Dining
5.0
The dining options were limited, with early meal service starting at 6:00 am, particularly focusing on breakfast items.
Facilities
7.0
The hotel had a range of facilities to offer, but not many dining options.
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Rooms and Guests2 Guests, 1 Room